Superintendencia de Industria y Comercio

A conference hosted by the SIC for dialogues between users and telecommunications operators

The Superintendence of Industry and Commerce (SIC) of Colombia, as National Consumer Protection Authority, hold the Eighth Virtual Meeting about Support of Users in Telecommunications Services: "And now, who listens my complaint?", which took place on March 10th, 2022. 

This awareness-raising event sought to encourage the dispute resolution between consumers and telecommunications enterprises at the very first contact. During the Meeting, the SIC remind users the proper way to exercise their duties and rights, especially when submitting a petition or complaint and highlighted that those mechanisms are no longer the only system for resolving differences between users and companies. 

The event had an audience of 110 people, also 74 individual attention requests were managed with the support of the operators (Claro, Movistar, Tigo, Avantel and Wom), in order to provide the best solution to their needs, requests and complaints.