Superintendencia de Industria y Comercio

The Superintendence of Industry and Commerce (SIC), in its role as National Authority for Consumer Protection, fined PEPE GANGA with 64.000 USD after demonstrating that the company failed to provide quality in the post-sales service by not making the deliveries on the expected time.

It was also possible to verify that PEPE GANGA did not disclose the prices of some of their products notoriously and accurately and that they did not report the number of units available within the advertising issued for some of the sales made during the anniversary campaign.

According to the investigation, PEPE GANGA, in many cases, failed to comply with the delivery times previously informed to consumers and, consequently, infringed the provisions of the Colombian Consumer Protection Law.

After reviewing the advertising used by PEPE GANGA, which was placed inside their commercial establishments and spread through different media, such as written, radio, and television, it was determined that the obligation to inform consumers of the number of units available was not enforced, even though it was demonstrated within the administrative procedure that PEPE GANGA knew the adequate way to comply with the regulations.